14th January 2021 – terms and conditions are under review
Bookings placed after 1 June 2020 and before the 8th January 2021
– No explanation for the cancellation will be required. Cancellations must be received in writing, either by letter or e-mail. If you do not receive a written acknowledgement, you must assume that we have not received your communication.
However, if you cancel two days or less before check in date, you will not be reimbursed for your booking. However if we manage to re-let the accommodation and balance payment has been paid, 75% of the cost will be returned. An administration fee of £35 will be charged. Master Cancel only covers the cost of the accommodation and not any additional services booked.
For bookings placed after January 8th 2021 these new Terms and Conditions apply to cancellations.
Please contact us with your queries.
Cancellation by us
We retain the right to cancel your holiday in advance for any reason which seems to us sufficient, we will refund any money paid to us for your visit minus expenses. In circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“), we will refund any money paid to us for your visit minus expenses. No additional compensation, expenses or costs will be payable.
Loss of Property
We have a lost property box which holds left items for up to 3 months. After this time if the items have not been claimed by the owner they will given to charity or destroyed. Return of loss property must be paid for, minimum return costs are charged at £25.00 to include postage, packaging and time. Please be aware that larger items may be charged at a higher rate. Lost property is returned 2nd class with proof of postage.
Loss of Keys
Loss of keys will be charged at £25 per key.
Well-trained dogs (maximum of two) are accepted on the condition that they are not allowed on the furniture and especially the beds nor left unattended in the property. A charge of £25.00 per pet per visit above the allocated two up to four is charged. The holiday maker is liable for all damage caused by his / her pets. The holiday maker should remove all traces (inside and out) from the property of pet occupation before final departure. The property owner reserves all / part of the deposit in the event of damage, breakages levy an additional charge for any extra cleaning required after the holidaymaker’s occupancy.
Smoking and Fire Safety
Smoking is forbidden inside the property and all other buildings. Tea lights, candles, and fireworks and indoor fireworks are prohibited.
Arrival & Departure
All properties will be available from 5pm on the day of your arrival and should must be vacated by 9.30am on the day of your departure.
No liability is accepted by Westhope Country Retreats in respect of any death, personal injury, accident, damage, loss or inconvenience. You must take all necessary steps to safeguard and protect your personal property.
No liability can be accepted by Westhope Country Retreats and no compensation will be paid where you or your personal property suffer any loss, damage, injury, disappointment, inconvenience or otherwise due to natural disaster, fire, adverse weather conditions.
Behaviour and Conduct
Consideration and respect for any neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties. Keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. Westhope Country retreats may make an additional, reasonable charge for professional cleaning after your and your Guests’ occupancy as may be required to return the Property to its original state of cleanliness and tidiness.
There is 10pm curfew with the use of hot tubs. Music outside the cottages is not permitted. Music indoors must be turned down with windows and doors closed by 10pm. Fireworks are prohibited.