Deposit
A 20% deposit is required to confirm any bookings. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by email and deposit funds have been received. A 2.3% booking fee will be charged , 50% with the deposit with the remaining to be paid with the balance.
Final Payment
The balance is due 6 weeks before the booking date. If an overdue balance is not paid by the deadline given within a written reminder it will be assumed you have cancelled and the property will become available for resale. However, if the property does not re-book you will still be liable for the balance.
Security Deposit
A security deposit will be required and is payable 7 days before the booking date. The security deposit will be held by Holiday Rent Payment to cover any losses, damage breakages or losses to buildings, fixtures, fittings and articles belonging to Westhope Country Retreats and/or additional cleaning charges if the property is left in an unsatisfactory condition. The security deposit is held during your stay and will be refunded 10 days after your departure day, if there is no damaged the the property. Please note refunds can take up to 28 days to clear.
Security deposit amount per cottage:
The Cowshed £200
The Wain House £250
The Turnip House £250
The Milking Parlour £350
Troopers Barn £350
The Farm House £400
Cancellation / Change of booking
When you book a holiday you are entering into a legally binding contract. Westhope Country Retreats does not provide in-house insurance therefore it is in your best interests to source holiday insurance, we STRONGLY recommend that you arrange your own holiday and cancelled booking insurance to safeguard your holiday from any unavoidable reasons including, illness within your party, family illness, medical appointments and weather related matters. Cancellations must be received in writing, either by letter or e-mail. If you do not receive a written acknowledgement, you must assume that we have not received your communication. In the event of a cancellation you will be liable to pay the total amount due. However if we manage to re-let the accommodation and balance payment has been paid, 75% of the cost will be returned. An administration fee of £25 will be charged.
Cancellation by us
We retain the right to cancel your holiday in advance for any reason which seems to us sufficient, we will refund any money paid to us for your visit minus expenses. In circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“), we will refund any money paid to us for your visit minus expenses. No additional compensation, expenses or costs will be payable.
Loss of Property
We have a lost property box which holds left items for up to 3 months. After this time if the items have not been claimed by the owner they will given to charity or destroyed. Return of loss property must be paid for, minimum return costs are charged at £25.00 to include postage, packaging and time. Please be aware that larger items may be charged at a higher rate. Lost property is returned 2nd class with proof of postage.
Pets
Well-trained dogs (maximum of two) are accepted on the condition that they are not allowed on the furniture and especially the beds nor left unattended in the property. A charge of £25.00 per pet per visit above the allocated two up to four is charged. The holiday maker is liable for all damage caused by his / her pets. The holiday maker should remove all traces (inside and out) from the property of pet occupation before final departure. The property owner reserves all / part of the deposit in the event of damage, breakages levy an additional charge for any extra cleaning required after the holidaymaker’s occupancy.
Smoking and Fire Safety
Smoking is forbidden inside the property and all other buildings. Tea lights, candles, and fireworks and indoor fireworks are prohibited.
Arrival & Departure
All properties will be available from 3pm on the day of your arrival and should must be vacated by 10am on the day of your departure.
Liability
No liability is accepted by Westhope Country Retreats in respect of any death, personal injury, accident, damage, loss or inconvenience. You must take all necessary steps to safeguard and protect your personal property.
Force Majeure
No liability can be accepted by Westhope Country Retreats and no compensation will be paid where you or your personal property suffer any loss, damage, injury, disappointment, inconvenience or otherwise due to natural disaster, fire, adverse weather conditions.
Behaviour and Conduct
Consideration and respect for any neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties. Keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. Westhope Country retreats may make an additional, reasonable charge for professional cleaning after your and your Guests’ occupancy as may be required to return the Property to its original state of cleanliness and tidiness.
Noise Nuisance
There is 10pm curfew with the use of hot tubs. Music outside the cottages is not permitted. Music indoors must be turned down with windows and doors closed by 10pm.