14th January 2021 – terms and conditions are under review
Flexible Cancellation Terms
The Contract
The Contract for a short-term holiday rental will be between Westhope Country Retreats and the person making the booking and all members of the holiday party in the following terms and conditions. UK Law will govern the contract. The contract of hire is not effective until we have processed the 25% deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking, all members of the holiday party must be aware of the terms and conditions of this contract. All members of the party are jointly and severally liable under it. Guests must agree that all communication is made through the lead booker.
Deposit
A 25% deposit is required to confirm any bookings. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by email and deposit funds have been received. A 3% booking fee will be charged, payable of the deposit.
Final Payment
The balance is due from you six weeks before the arrival date or at once if the booking is made at shorter notice. If the balance is not paid on time, we reserve the right to cancel the holiday booking, in which case the deposit will be forfeited. No entry to the properties will be allowed without payment, in full, being cleared beforehand.
Security Holding Deposit
A security holding deposit is held seven days before arrival date. These funds will be held by our secure online booking system secured by HRP Holiday Rent Payment. All security holding deposits that are made by credit/debit card will be stored safely in line with data protection act and will be pre-authorised at point of payment. The security deposit will cover any losses, damage breakages or losses to buildings, fixtures, fittings and articles belonging to Westhope Country Retreats and/or additional cleaning charges if the property is left in an unsatisfactory condition. Seven days after your departure date we will retain or return any monies depending on damages after the guest’s stay. Westhope Country Retreats have the right to retain all or part of the deposit in the event of damage, breakages or other loss to us by breaches of this agreement.
Security deposit amount per cottage:
The Cowshed £200
The Wain House £250
The Turnip House £250
The Milking Parlour £350
Troopers Barn £350
The Farm House £400
Cancellation
Bookings placed after 1 June 2020 and before the 8th January 2021
– No explanation for the cancellation will be required. Cancellations must be received in writing, either by letter or e-mail. If you do not receive a written acknowledgement, you must assume that we have not received your communication.
However, if you cancel two days or less before check in date, you will not be reimbursed for your booking. However if we manage to re-let the accommodation and balance payment has been paid, 75% of the cost will be returned. An administration fee of £35 will be charged. Master Cancel only covers the cost of the accommodation and not any additional services booked.
For bookings placed after January 8th 2021 these new Terms and Conditions apply to cancellations.
Please contact us with your queries.
Cancellation by us
We retain the right to cancel your holiday in advance for any reason which seems to us sufficient, we will refund any money paid to us for your visit minus expenses. In circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“), we will refund any money paid to us for your visit minus expenses. No additional compensation, expenses or costs will be payable.
Loss of Property
We have a lost property box which holds left items for up to 3 months. After this time if the items have not been claimed by the owner they will given to charity or destroyed. Return of loss property must be paid for, minimum return costs are charged at £25.00 to include postage, packaging and time. Please be aware that larger items may be charged at a higher rate. Lost property is returned 2nd class with proof of postage.
Loss of Keys
Loss of keys will be charged at £25 per key.
Pets
Well-trained dogs (maximum of two) are accepted on the condition that they are not allowed on the furniture and especially the beds nor left unattended in the property. A charge of £25.00 per pet per visit above the allocated two up to four is charged. The holiday maker is liable for all damage caused by his / her pets. The holiday maker should remove all traces (inside and out) from the property of pet occupation before final departure. The property owner reserves all / part of the deposit in the event of damage, breakages levy an additional charge for any extra cleaning required after the holidaymaker’s occupancy.
Smoking and Fire Safety
Smoking is forbidden inside the property and all other buildings. Tea lights, candles, and fireworks and indoor fireworks are prohibited.
Arrival & Departure
All properties will be available from 5pm on the day of your arrival and should must be vacated by 9.30am on the day of your departure.
Liability
No liability is accepted by Westhope Country Retreats in respect of any death, personal injury, accident, damage, loss or inconvenience. You must take all necessary steps to safeguard and protect your personal property.
Force Majeure
No liability can be accepted by Westhope Country Retreats and no compensation will be paid where you or your personal property suffer any loss, damage, injury, disappointment, inconvenience or otherwise due to natural disaster, fire, adverse weather conditions.
Behaviour and Conduct
Consideration and respect for any neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties. Keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. Westhope Country retreats may make an additional, reasonable charge for professional cleaning after your and your Guests’ occupancy as may be required to return the Property to its original state of cleanliness and tidiness.
Noise Nuisance
There is 10pm curfew with the use of hot tubs. Music outside the cottages is not permitted. Music indoors must be turned down with windows and doors closed by 10pm. Fireworks are prohibited.